Terms of service

"Platform" or "Soluciones Legales Ya" means the website solucioneslegalesya.com and the services we offer through it.

"Provider" means an attorney, notary, translator, or other professional who lists a service on the Platform.

"Client" means a natural or legal person who hires a service through the Platform.

"Order" means a specific engagement between a Client and a Provider with a defined scope, price, and deadline.

"Service jurisdiction" means the country and, when applicable, the subdivision where the legal service takes effect.

We operate an online marketplace connecting Clients with verified Providers in Spain, Mexico, Colombia, Argentina, Chile, Peru, and the Dominican Republic.

We do not provide legal services. We do not give legal advice. We do not represent anyone. All legal work is performed by the Provider the Client hires, under that Provider's own professional license and responsibility.

We verify Providers' credentials before letting them list services. Verification is not a guarantee of outcomes.

You must be at least 18 years old and legally able to enter into contracts in your country of residence to open an account.

Providers must be authorized to practice the profession they list in the jurisdiction where the service will be delivered. We may request additional documentation at any time.

We do not accept accounts from individuals or entities sanctioned by the United States (OFAC), the European Union, the United Nations, or any sanctions regime that applies to our payment partners.

You are responsible for keeping your password confidential and for every activity under your account.

If you see unauthorized use, tell us immediately at [email protected].

We may suspend accounts for breach of these terms, during investigation of a claim, or when required by a competent authority with a valid order.

1. The Client creates an order describing the matter and uploads any relevant documents.

2. The Provider reviews it and sends a quote with scope, price, and timeline.

3. The Client accepts and pays through the Platform. Funds are held in escrow until delivery.

4. The Provider delivers the service off-Platform — by video call, email, digital signature, or whatever channel they agree on. We are not a party to that communication.

5. On delivery, the Provider marks the order complete. The Client has a window to confirm or open a dispute.

6. We release funds to the Provider (minus the platform fee) once delivery is confirmed or the dispute is resolved.

We charge a 15% platform fee on the amount of each completed order. The price the Client sees is the final price; the fee comes out of the Provider's payout.

We process payments via Stripe (international credit and debit cards), dLocal (local Latin American methods — OXXO, PIX, PSE, bank transfers), and Circle (USDC for cross-border payments when the Provider enables it).

Payment-processor fees charged by those partners are additional and are deducted from the Provider's payout together with our commission. We show the full breakdown before the Client confirms the order.

We issue invoices according to the tax rules of the Client's and Provider's countries. In Spain and Mexico we invoice directly; in other countries the Provider invoices the Client and we invoice our fee to the Provider.

We designed the Platform to protect attorney-client privilege. We do not read or store the content of communications between Client and Provider.

The messaging component we integrate (Chatwoot) runs out of band: messages are processed on servers separate from the marketplace logic. Our staff can only see order metadata (status, amount, deadlines), not the text or files that change hands.

When there is a dispute or a valid court order, the Client or Provider may authorize us to review specific communications. We do not do it unilaterally.

If something goes wrong with an order, either Client or Provider can open a dispute from their dashboard. We hold the payment until it is resolved.

Our internal process has three stages: (a) direct settlement attempt, (b) review by a Platform mediator using order documents, (c) final decision to refund in full, refund in part, or release to the Provider.

Our decision on the held funds is final for Platform purposes. It does not replace either party's right to go to the competent courts or the bar association.

We are not liable for the outcome of the legal work performed by a Provider. That work is the Provider's professional responsibility, covered by their professional-liability insurance and their bar association.

Our liability for any claim related to the Platform is limited to the amount the Client paid for the specific order in dispute in the twelve months preceding the claim.

Nothing in these terms limits liability that cannot be limited under applicable law — for example, willful misconduct, fraud, or damages caused by gross negligence.

You can close your account at any time from your dashboard. Open orders run to completion or cancel depending on their state.

We may terminate an account for material breach of these terms, fraud, use of the Platform for illegal activity, or under an order from a competent authority.

After termination we keep the data we are legally required to keep — for example, invoices for 5 years in Spain, or tax records in Mexico.

For Clients and Providers in Spain: these terms are governed by Spanish law, and the competent courts are those of Madrid, without prejudice to mandatory consumer-protection rules that set a different forum.

For Clients and Providers in Mexico: Mexican federal law and courts of Mexico City, without prejudice to PROFECO protections for consumers.

For Argentina, Chile, Colombia, Peru, and the Dominican Republic: the Provider's country law governs service performance, and the Client's country law governs the Client's consumer protection. Competent courts are those of the Client's domicile when local consumer-protection rules so require.

If you are a consumer in the European Union, nothing in this section limits your right to sue in the courts of your habitual residence.

We may update these terms. When we do, we change the "Last updated" date at the top and notify active users by email.

Material changes take effect 30 days after notice. If you disagree, you can close your account before that date, and open orders run under the prior version.

Questions about these terms: [email protected].

Security matters: [email protected].

General: [email protected].